CRM Administrator (m/f/d) + Business Analyst (CRM Knowledge Base)

Location: La Roca del Vallès, Spain; permanent onsite role.

Company

hirify.global operates within the electrical industry, supporting customer-centric growth, digital transformation, and stronger commercial relationships.

What you will do

• Act as the main CRM contact for local users, providing daily support, troubleshooting, guidance, and training.
• Create, implement, support, and optimize CRM-related business processes while driving adoption and best practices across Sales.
• Ensure CRM data quality, consistency, and governance for reliable reporting and analysis.
• Analyze CRM, sales, and business data to identify trends, opportunities, and performance improvements.
• Develop and maintain reports, dashboards, KPIs, and data visualizations for operational and strategic decisions.
• Translate local business requirements into scalable CRM solutions, support testing and releases, and coordinate with Sales, Marketing, Business Units, and international stakeholders.

Requirements

• Experience with CRM systems such as Microsoft Dynamics 365, Salesforce, or similar platforms.
• Business analysis, reporting, KPI development, data-driven decision-making, and strong analytical skills for complex datasets.
• Hands-on experience with Power BI, Tableau, SQL, or similar reporting and visualization tools.
• Good understanding of sales processes, business performance metrics, and customer relationship management.
• Ability to translate business requirements into CRM improvements, reports, dashboards, performance metrics, and actionable insights.
• Strong active listening, communication, stakeholder management, customer-centric, solution-oriented, and proactive approach.
• Structured, organized, detail-oriented working style and an end-to-end business mindset.
• Experience collaborating with cross-functional and international teams.
• Fluent English required.

Nice to have

• Spanish is highly desirable.
• Additional languages.

Culture & Benefits

• Personalized onboarding program.
• Learning and growth opportunities through Hager Group's Hi University.
• Internal career opportunities; over 25% of recruitments are through internal mobility.
• Permanent employment within the Marketing & Sales organization.

Hiring process

• Recruiter phone exchange after CV selection.
• First interview with the hiring manager and recruiter.
• Second interview with the N+2 and HR manager.