Support Technician L2 (Lab Systems)

Location: Craigavon, UK; onsite and remote support duties. Full-time, 37.5 hours per week.

Salary: Competitive.

Company

hirify.global provides expert services across the drug development lifecycle for pharmaceutical and biotech companies, supporting the development of treatments for patients.

What you will do

• Provide specialist technical support for laboratory systems across global operations in a regulated GxP environment.
• Diagnose and resolve technical issues and help keep critical systems available, validated, and documented.
• Provide onsite and remote support and maintain approved hardware and software.
• Support Waters, Agilent, Empower, and Citrix laboratory platforms.
• Work with vendors and internal Quality and Validation teams.
• Complete activities according to approved procedures, change control, validation, and data integrity requirements.

Requirements

• Eligibility to work in the UK without restrictions, or a valid work permit allowing full-time employment in the UK.
• Third-level qualification or equivalent.
• Significant experience in desktop support.
• Proficiency with Active Directory and Windows operating systems.
• Experience working in accordance with documented procedures, change controls, and quality requirements.
• Strong troubleshooting skills, excellent attention to detail, and a commitment to high-quality customer support.
• Fluent English.

Culture & Benefits

• Supportive and collaborative working environment within a fast-paced, growing organisation.
• Opportunities for learning, development, and long-term career progression across hirify.global.
• Permanent full-time employment.

Hiring process

• Apply online and tailor the CV to demonstrate how the role criteria are met.
• Upload the CV in PDF format where possible.
• Applications close at 5pm on 11 November 2026; speculative agency applications are not accepted unless the agency has been invited by Talent Acquisition.