4 дня назад
Associate Manager - IT Service Delivery
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Manager - IT Service Delivery (IT service delivery): Overseeing first- and second-tier IT support operations and leading a team of technicians across hardware, software, networking, operating systems, ticketing, and compliance with an accent on service quality, resource scheduling, and customer support. Focus on escalating complex incidents, managing ITIL-based workflows, tracking performance metrics, and driving continuous improvement.
Location: Cardiff, UK. Applicants must be currently and legally authorized to reside and work in the UK; international relocation and remote work outside the hiring country are not considered.
Company
is a high-tech software company providing trusted identity, access, hardware, software, and services worldwide.
What you will do
- Oversee day-to-day first- and second-tier IT service delivery operations for assigned locations and business groups.
- Lead, coach, mentor, recruit, and support a small team of IT Service Delivery technicians, including performance reviews and development.
- Manage workload distribution, resource scheduling, inventory, ticket workflows, and incident, request, and problem resolution.
- Serve as an escalation point for complex technical issues and provide limited hands-on support for executive, engineering, manufacturing, and local office systems.
- Administer IT service delivery tools, management systems, training materials, policies, procedures, and standards.
- Track metrics, prepare service reports, collaborate across IT and business units, and drive continuous improvement and service quality.
Requirements
- Strong knowledge of client IT technologies, including computer hardware and software, LAN/WAN/WLAN networks, cellular phones, email, Windows, macOS, Linux, and IT compliance.
- Experience working in environments following ITIL best-practice methodologies.
- Excellent customer service, organizational, time-management, communication, analytical, and problem-solving skills.
- Ability to manage multiple high-priority initiatives in a fast-paced, dynamic environment and perform under stress or during emergency situations.
- Ability to communicate with all levels of the business and demonstrate cultural sensitivity among individuals and groups.
- Bachelor’s degree in computer science or another related technical field, or 5 years of related experience.
- Previous experience leading a project or technical implementation.
- Experience with the ServiceNow ticketing system.
Nice to have
- ITIL certification and other related technical certifications.
Culture & Benefits
- Competitive salary and rewards package.
- Competitive benefits and annual leave supporting work-life balance.
- Flexible, welcoming, inclusive work environment within a global team.
- Extensive career development opportunities, training, and resources.
- Inclusive culture focused on empowerment, innovation, integrity, and respect.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
Музыка
Осень
Поддержка