Director, Customer Partnerships (Healthcare)

Location: Lincoln, Nebraska, USA. Travel up to 40% of the time is required. NRC Health is not currently hiring in Delaware, Hawaii, Maryland, New Jersey, Rhode Island, or Washington, D.C.

Salary: $120,000–$162,000 base per year, excluding benefits and potential bonuses.

Company

NRC Health helps healthcare organizations understand the people they serve and turn that understanding into action to build trust, improve engagement, and achieve better outcomes.

What you will do

• Develop, communicate, and maintain strategic plans for assigned customers.
• Identify opportunities and challenges and help execute strategies to retain and grow customer partnerships.
• Ensure Customer Success Managers establish appropriate relationships and follow best practices for executive outreach, in-person engagements, and executive business reviews.
• Collaborate with other Directors of Customer Partnerships to align strategic initiatives and maintain consistency and continuity across teams.

Requirements

• Bachelor’s degree and healthcare industry experience are required.
• At least 5 years of experience working with leaders in a strategic role.
• Effective presentation and facilitation skills, including the ability to engage and influence C-level stakeholders.
• Ability to coach Customer Success Managers by translating complex ideas, technical concepts, and data insights into clear, actionable strategies.
• Microsoft Suite, including Word, Excel, and Outlook, is required.
• High learning agility, critical-thinking ability, strong organization and prioritization skills, attention to detail, accuracy, and follow-through.
• A valid driver’s license is required.

Nice to have

• Experience with a CRM system.

Culture & Benefits

• Flexible paid time off through the My Time Off program.
• Up to 12 weeks of paid parental and emergency leave.
• Medical, dental, and vision coverage, plus a wellness program and financial coaching.
• Professional growth and career development opportunities.
• Values include meaningful service, urgency and precision, ownership of outcomes, teamwork, and innovation for healthcare.

Hiring process

• Positions generally close within 30 days, though the application window may be shortened or extended based on candidate flow and business needs.
• Submit the application promptly to avoid missing the opportunity.