Forward Deployed Engineer, Mid-Market (AI)

Location: Mexico City, Mexico; hybrid with 3 days per week in the office and 2 days remote

Company

hirify.global deploys voice and multichannel AI agents for debt collection, helping banks and other organizations improve recovery rates through personalized communication.

What you will do

• Run multiple mid-market implementations from kickoff to go-live on fixed timelines of approximately four weeks.
• Configure and adapt AI agents, contact windows, retry and frequency rules, channel mixes, payment links, and human hand-offs.
• Set up customer data imports and exports through standard integration flows and test agents with simulations and evaluations.
• Analyze production performance using SQL and dashboards, explain results to customers, and improve agents and contact strategies.
• Turn repeated implementation work into templates, scripts, tooling, and standard workflows for customer segments.
• Document live customer handovers and share product gaps and feedback with Product and Engineering.

Requirements

• 1–3 years of experience in software engineering, solutions engineering, implementation, technical support, or technical consulting; strong graduates are welcome.
• Ability to write Python and/or TypeScript and SQL, work with APIs, and handle data files.
• Interest in structured, repeatable work and automating implementation processes.
• Ability to manage several projects at once and keep each one on schedule.
• Clear communication with customers and teammates.
• Native-level Spanish and fluent English required.

Nice to have

• Hands-on experience with LLMs, including prompting, evaluations, or building small agents.
• Exposure to collections, lending, telecommunications, utilities, or other customer operations.
• Computer Science, Engineering, or Math degree, or equivalent experience.

Culture & Benefits

• Hybrid and flexible working arrangement with 3 office days and 2 remote days by default.
• Competitive salary based on skills, experience, and impact.
• Stock options and the opportunity to contribute to an early-stage startup.
• Training, knowledge-sharing, and exposure to other startups in the ecosystem.
• Diverse, inclusive, and equitable workplace.

Hiring process

• First interview focused on background, motivation, and expectations.
• Second interview with the Hiring Manager and potentially another team member, including technical discussion and real scenarios.
• Technical assessment or business case, followed by a call with the founders.