Forward Deployed Engineer, Enterprise (AI)

Location: Mexico City, Mexico; hybrid with 3 days per week in the office and 2 days remote

Company

hirify.global builds production voice and multichannel AI agents for banks and lenders, initially focused on debt collection.

What you will do

• Own end-to-end delivery of enterprise AI agent builds from POC scoping through implementation, evaluation, and production launch.
• Define operating procedures, guardrails, escalations, negotiation flows, payment hand-offs, and contact strategies with customer stakeholders.
• Design prompts and agent logic for voice, SMS, RCS, WhatsApp, email, and other debtor communication channels.
• Build evaluation and simulation harnesses, regression tests, and integrations with core banking, collections, data, and telephony systems.
• Diagnose failures using transcripts, traces, logs, SQL, and dashboards; improve agent performance and explain results to customers.
• Support technical discovery and demos, create reusable templates and playbooks, and help train newer Forward Deployed Engineers.

Requirements

• 5+ years in a technical customer-facing role such as forward deployed engineering, solutions engineering, implementation engineering, technical consulting, or technical product management.
• Ability to write code and SQL, work with APIs, and build integrations end to end.
• Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
• Experience delivering production systems for enterprise customers that require structured testing and iteration.
• Ability to explain technical decisions to senior stakeholders and turn requirements into delivery plans.
• Comfort working in fast-moving, ambiguous situations and shaping solutions while building them.
• Native-level Spanish and fluent English required.

Nice to have

• Experience in banking, lending, collections, or regulated customer communications.
• Voice AI or telephony experience.
• Computer Science, Engineering, or Math degree, or equivalent experience.

Culture & Benefits

• Hybrid and flexible work arrangement with three office days and two remote days per week.
• Competitive salary based on skills, experience, and impact.
• Stock options and the opportunity to contribute during the company’s startup journey.
• Continuous development through training, knowledge sharing, and exposure to other startups.
• Diverse, inclusive, and equitable workplace focused on valuing different perspectives.

Hiring process

• First interview with a future teammate, followed by a technical deep dive with the Hiring Manager and potentially another team member.
• Practical technical assessment or business case, followed by a call with the founders.