Business Operations

Location: On-site in San Francisco, California, United States

Salary: $170,000–$220,000 per year, plus equity

Company

hirify.global builds customer-facing AI agents for major global brands and operates primarily in person from San Francisco, with offices across North America, Europe, and Asia.

What you will do

• Run operating cadences for Product and Engineering incident response teams, including planning cycles, workflows, initiative tracking, and sprint planning.
• Design and optimize retrospectives, team syncs, engineering demos, and other processes that improve clarity and execution velocity.
• Build and maintain roadmaps, planning documents, capacity trackers, dashboards, and retrospectives.
• Coordinate cross-functional initiatives across Product, Engineering, Legal, Security, and Operations.
• Partner with Engineering and Agent Development leadership on goal-setting, prioritization, and execution frameworks.
• Analyze operational data and team feedback to identify friction and improve execution outcomes.

Requirements

• 6–8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company.
• Proven experience building and scaling operational processes from scratch.
• Highly organized and methodical, with the ability to bring rigor and structure to ambiguous situations.
• Excellent written and verbal communication skills across stakeholders and levels.
• Comfort using Linear, Figma, Google Drive, or similar tools to create durable operating systems.
• Strong analytical instincts and proficiency in Excel or Sheets.

Nice to have

• SQL or dashboard experience.
• Experience at an early-stage startup or scaling an engineering organization.
• Familiarity with incident response, site reliability processes, vendors, and on-call management.
• Background in product management, engineering, or consulting/strategy with deep operational exposure.

Culture & Benefits

• Values include trust, customer obsession, craftsmanship, intensity, and balancing family with work.
• Flexible unlimited paid time off.
• Medical, dental, vision, life insurance, and disability benefits for full-time employees.
• Retirement plans depend on the country of employment; parental leave and fertility and family-building benefits are provided.
• Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
• Eligible full-time employees may participate in equity plans; benefits may vary by region.