Junior IT Support Engineer (AI/Robotics)

Location: San Mateo, CA; full-time, fully onsite role requiring the ability to lift and move hardware.

Company

hirify.global is developing general-purpose robotic intelligence using data-driven machine learning to enable robots to adapt to unseen scenarios.

What you will do

• Provision, configure, inventory, and retire Mac laptops through Iru, and build and image Linux systems while supporting Windows devices as needed.
• Troubleshoot hardware, operating systems, wired and wireless networking, VPNs, connectivity, repairs, loaners, and vendor RMAs.
• Support office network changes, lab equipment, device onboarding, conference rooms, A/V systems, printers, and other onsite technology.
• Run employee onboarding and offboarding end to end, including accounts, devices, access, walkthroughs, device recovery, access removal, and data handoff.
• Administer SSO, MFA, Google Workspace, and Slack; own the IT ticket queue and maintain response targets and ticket quality.
• Write run books and build repeatable processes to improve the speed and consistency of common IT requests.

Requirements

• Ability to work independently in a small, fast-moving, in-person team.
• Ability to lift and move hardware.

Nice to have

• 2–4 years of experience in IT support, desktop support, help desk, or IT operations.
• Strong macOS support skills and comfort supporting Linux and Windows.
• Hands-on experience installing and configuring Linux, such as Ubuntu, on laptops and desktops.
• Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
• Working knowledge of DHCP, DNS, VLANs, Wi-Fi, and VPN troubleshooting.
• Experience with employee onboarding and offboarding and basic SSO and MFA administration, such as Okta or similar tools.
• Ticket-queue discipline, clear written documentation, and a strong service orientation with technical and non-technical teams.
• Scripting with Bash, Python, or zsh; broader SaaS administration; enterprise network equipment such as Arista or Palo Alto; RADIUS-based Wi-Fi; or conference room systems such as Google Meet or Zoom Rooms.
• Experience in a fast-growing startup or AI, robotics, hardware, or engineering-heavy environment.
• CompTIA A+, Network+, Linux+, or Apple ACSP certification.

Culture & Benefits

• Work in a highly technical robotics and AI environment.
• Join an in-person team with varied experience levels, from new graduates to domain experts.
• Contribute to innovative robotics projects and build scalable IT processes as the company grows.