Field IT Technician

Location: Lake Geneva, Wisconsin, United States; field work across multiple locations with occasional travel. Remote and onsite IT support is provided.

Company

Team Lyders operates more than 230 hirify.global locations across the Midwest and is a hirify.global franchisee.

What you will do

• Perform system upgrades, patches, routine maintenance, and updates.
• Monitor and support network equipment, including switches and servers, as well as LAN/WAN, Wi-Fi, antivirus, and network cabling.
• Install and test POS systems, music systems, network switches, NVRs, and cameras.
• Troubleshoot hardware, software, connectivity, and video surveillance issues.
• Monitor web performance, network availability, and security while ensuring compliance with IT policies and best practices.
• Provide remote and onsite technical support across multiple locations, including occasional travel.

Requirements

• Associate degree or equivalent required.
• CompTIA A+, Network+, or another related IT certification.
• Experience as a help desk technician, computer technician, field IT technician, or IT support specialist.
• Strong troubleshooting skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills and the ability to explain technical concepts clearly.
• Ability to work in a fast-paced, problem-solving environment and maintain current knowledge of emerging IT technologies and system updates.
• Must be at least 18 years old.
• Must pass a background screening and MVR check.
• Valid driver's license required for banking duties.
• Willingness to work weekends, evenings, and extended shifts when necessary.
• Ability to stand, walk, climb stairs or ladders, crouch, kneel, crawl, reach, and lift or push/pull up to 50 pounds as required.

Nice to have

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Familiarity with Windows, Linux, Office 365, and email.

Culture & Benefits

• Positive work culture focused on leadership, growth, customer experience, and operational excellence.
• Indoor and outdoor work environment with moderate noise and possible exposure to heat, cold, water, cleaning chemicals, grease, and oil.
• Wage and benefit programs are set by the franchisee and may vary among franchisees.