Contents Claim Coordinator

Location: Virtual Missouri; other location: Virtual Texas

Company

Enservio, part of hirify.global, provides property insurance services that help adjusters and claims professionals quantify and value policyholders’ household contents.

What you will do

• Triage and handle complex contents claim assignments to support successful claim setup.
• Own files from triage through valuation, right-sizing effort and coordinating support as needed.
• Manage the tasks required to move claims to Contents Valuation and meet applicable service levels.
• Collaborate with business units, Valuation and Inventory Services queues, and Adjuster Owners.
• Respond professionally to internal and external customers through live chat and hotline support.
• Assist with management-assigned special projects and develop solutions for claim-handling requirements.

Requirements

• 1–3 years of customer service experience.
• Experience resolving claims efficiently within defined service-level agreements.
• Strong multitasking, time management, analytical, listening, problem-solving, and attention-to-detail skills.
• Ability to collaborate across teams, prioritize independently, meet tight deadlines, and make sound decisions with minimal supervision.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Excel, and ability to learn new applications and tools quickly.
• Ability to work productively in a remote setting and adapt to a fast-paced, results-driven environment focused on continuous quality and process improvement.
• Flexibility to work varied shifts, including late hours, based on business needs.

Nice to have

• Prior experience or knowledge in property and casualty claims.
• Associate or bachelor’s degree; equivalent experience will be considered.

Culture & Benefits

• Virtual work arrangement in Missouri or Texas.
• Full-time employment.
• Work requires flexibility for varied shifts and late hours based on business needs.
• Equal opportunity employment with compliance with applicable federal, state, and local fair employment laws.