Manager, Resident Experience (Delinquency & Eviction Specialist) (Property Management)

Location: Dallas, Texas, United States

Company

hirify.global is an end-to-end investment platform for single-family rental homes that combines real estate investing with technology; the company has 750+ employees and offices in the Bay Area and New York City.

What you will do

• Lead, mentor, coach, and develop Delinquency & Eviction Specialists, Jr. Specialists, and HAP Specialists.
• Monitor portfolio delinquency, develop reduction strategies, and oversee eviction, legal rent demand notice, bankruptcy, and HAP/Section 8 delinquency processes.
• Ensure accurate documentation and compliance with local, state, and federal laws and regulations.
• Collaborate with property managers, legal teams, senior leadership, product, and engineering on cases, workflows, automation, and process improvements.
• Manage eviction attorneys and vendors, including performance management and escalations.
• Prepare delinquency reporting and forecasts, present results to senior management and owner clients, and oversee escalated resident communications and disputes.

Requirements

• At least 2 years of experience in property management.
• At least 2 years of experience managing a team.
• Experience with collections, delinquency, or eviction processes.
• At least 2 years of customer service experience.
• Ability to work effectively in a fast-changing environment.
• Tech-savvy with the ability to use G-Suite products and property management software.
• High accuracy, organization, attention to detail, and strong written and verbal communication skills.
• Must be authorized to work in the United States.

Nice to have

• Bachelor’s degree, real estate license, or trades license.
• Proficiency with property management software such as Yardi or AppFolio and reporting tools such as Sigma.
• Proficiency with Google Suite.
• Working knowledge of eviction filings, writs, and attorney coordination.
• Experience with workflow automation or AI tools for improving team efficiency.

Culture & Benefits

• Collaborative, can-do culture focused on excellence, accountability, and collaboration.
• Generous PTO policy, 12 paid holidays, volunteer time off, and paid parental leave.
• 401(k) program and wellness, home office, and cell phone subsidies.
• Health, dental, and vision insurance.
• H-1B visa sponsorship is not available.
• Employment is conditional on successful completion of a background investigation.