Director of Property Operations (Multifamily Property Management)

Location: Chicago, United States; hybrid workplace.

Company

Established hospitality management company specializing in multifamily operations, residential experiences, and asset performance, expanding into traditional property management through a strategic partnership with an established multifamily developer.

What you will do

• Design and implement the property management operating model, including systems, policies, procedures, KPIs, operating cadences, budgeting, forecasting, controls, and property transition processes.
• Lead day-to-day operations across the multifamily portfolio, driving occupancy, collections, resident retention, revenue growth, and NOI performance.
• Oversee leasing, maintenance, preventive maintenance, capital projects, vendor performance, compliance, resident matters, and revenue optimization.
• Select and implement property management, work order, resident communication, and reporting technologies.
• Recruit, train, lead, mentor, and develop property management and operational teams while defining staffing strategies and performance expectations.
• Partner with executive leadership, ownership, lenders, vendors, and institutional stakeholders on reporting, underwriting, transitions, portfolio growth, and scalable operations.

Requirements

• Bachelor's degree required. MBA or related graduate degree is preferred.
• 8–15+ years of progressive multifamily property management leadership experience.
• Demonstrated success overseeing sizable residential portfolios.
• Experience launching, building, expanding, or significantly improving a property management platform, division, region, or operating function.
• Strong financial acumen covering budgeting, forecasting, variance analysis, expense management, and NOI optimization.
• Comprehensive understanding of leasing, maintenance, compliance, resident relations, and property operations.
• Proven ability to recruit, lead, and develop high-performing teams while implementing scalable operational systems.
• Familiarity with institutional ownership expectations, reporting standards, and governance.
• Proficiency in enterprise property management software and operational reporting dashboards.
• Excellent strategic thinking, problem-solving, leadership, and communication skills.

Nice to have

• Experience overseeing Class A or luxury multifamily portfolios with a hospitality-minded approach to resident experience.
• Experience selecting, implementing, or migrating property management software platforms.
• Exposure to lease-up, value-add, or adaptive reuse strategies.
• Professional certification such as CPM, CAM, or equivalent.

Culture & Benefits

• Foundational leadership role with direct influence over the operating model, company culture, and future of a growing property management platform.
• Opportunity to build and scale an organization backed by established real estate and hospitality leadership.
• Direct access to ownership and executive leadership with meaningful involvement in strategic decisions.
• Competitive base salary and performance-based bonus opportunity.
• Professional growth potential as the portfolio and platform expand.