Senior Product Manager (AI)

Location: United States - Remote

Salary: $135,000–$151,800 USD annually

Company

hirify.global provides an all-in-one EHR+ platform for independent healthcare practices, combining EHR software, billing, automation, telehealth, and marketing tools. More than 42,000 private practices use the platform.

What you will do

• Own product strategy, execution, roadmap, feature backlog, specifications, use cases, wireframes, and outcome measurement for the Patient Experience portfolio.
• Drive Message Center improvements for patient and practice communication, partnering with Engineering, Legal, and Operations on A2P messaging compliance, registration, consent, and delivery reliability.
• Identify opportunities for AI and automation, use approved AI tools for research and prototyping, and protect confidential data.
• Define AI quality measures, evaluation cases, human review and fallback paths, launch criteria, and trade-offs among usefulness, accuracy, privacy, latency, and cost.
• Conduct market, customer, competitor, pricing, packaging, support, sales, and user acceptance research, including customer visits and product usage analysis.
• Partner cross-functionally on product design, customer experience, positioning, regulatory compliance, and roadmap recommendations.

Requirements

• 5+ years of product experience focused on software applications.
• Hands-on experience using generative AI in product work, with examples of prototypes, experiments, or workflow improvements that helped a team learn or deliver faster.
• Working knowledge of large language models, prompting, retrieval, and agentic workflows, including their limitations, with the ability to collaborate on evaluations, human oversight, privacy, and responsible use.
• Demonstrated success with customer-facing products, complex workflows, product strategy, and understanding patient and independent-practice needs.
• Proven product management experience in a successful B2B SaaS or cloud software business with agile product management experience.
• Experience executing complex product initiatives and processes with multiple senior and junior stakeholders.
• Superior analytical and problem-solving skills, including analytical rigor, attention to detail, and the ability to structure and analyze sophisticated financial models.
• Ability to define business trade-offs, generate creative solutions, and work through ambiguity.

Nice to have

• Experience shipping and evaluating an AI-powered product capability in production.
• Prior experience developing products in the healthcare industry.

Culture & Benefits

• Remote work for the United States position.
• Healthcare benefits and a Dell discount for work-from-home basics.
• Gympass, Telus Employee Assistance Program, and other resources supporting physical and mental well-being.
• Customer-focused, simple, entrepreneurial, collaborative, and celebratory working values.

Hiring process

• Qualified candidates discuss the specific compensation structure and detailed range during the initial talent screen.
• Phone and video screenings may be recorded and transcribed using Greenhouse Notetaker.
• Candidate communication is conducted through official hirify.global email addresses or Greenhouse; sensitive information is requested only through the official application portal.