Online Support Representative

Location: Remote, Philippines; applicants must be current residents of the Philippines.

Company

hirify.global is building an AI growth platform for real estate, serving more than 90,000 real estate professionals.

What you will do

• Respond to customer requests and queries accurately and promptly through Salesforce chat and email.
• Identify customer needs, explain product features, and guide clients toward effective solutions.
• Analyze, test, replicate, and report product issues and concerns to the Product Team.
• Provide clients with frequent updates and share feature requests and workarounds with teammates.
• Gather customer feedback for the Product, Sales, and Marketing teams.
• Assist with training junior Customer Support Specialists and support teammates.

Requirements

• Experience as a Technical Customer Support Specialist or in a similar technical customer service role.
• Understanding of how website front-end and back-end systems work.
• Experience with help desk software, remote support tools, and online software including Salesforce, Slack, Asana, HubSpot, Google Drive, ChatGPT, Coda, Canva, and Claude.
• Understanding of CRM systems.
• Excellent communication, problem-solving, multitasking, and resourcefulness skills.
• Ability to educate clients on product features and guide them toward effective solutions.
• Patience when handling difficult cases, particularly live client websites.
• Degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience.
• Must be a current resident of the Philippines.
• Must be willing to work graveyard hours if assigned, 5 days per week, 9 hours per day including a one-hour meal break.
• Must own a laptop or desktop, have a valid government ID, and have or open a bank account if hired.
• Must have a stable internet connection of at least 100 Mbps, a backup connection, and live in an area with stable power.

Nice to have

• Knowledge of technical CMS, HTML, CSS/SCSS, JavaScript, and databases.
• Familiarity with the real estate industry.

Culture & Benefits

• Contractor position with remote work.
• Work supports launched and live clients using a real estate growth platform.
• Equal Opportunity Employer.