Product Trainer (Application Support)

Location: Manila, Philippines; hybrid working arrangement with 2 days working from home. Training may include face-to-face sessions at the Ortigas office when required.

Company

hirify.global develops real estate software and PropTech solutions for residential products and thriving communities.

What you will do

• Coordinate and conduct administrative and sales onboarding training with clients.
• Prepare training agendas, schedule and allocate sessions, and maintain accurate training records.
• Provide application support by troubleshooting issues, managing cases through resolution, and communicating with clients.
• Assist with CRM workflows, SQL-related queries, API integrations, and collaboration with internal teams on technical concerns.
• Create and maintain case records, customer communications, troubleshooting documentation, training materials, and monthly team reports.
• Act as the first point of contact for onboarding training and provide coverage when staff are on leave.

Requirements

• At least 1 year of experience in the real estate industry, including experience as an EA for a sales agent, junior assistant property manager, or real estate agency receptionist.
• Experience delivering client training, onboarding, customer support, or software application support.
• Effective written and oral communication, strong problem-solving, and time-management skills.
• Ability to collaborate effectively with internal stakeholders and cross-functional teams.
• Ability to conduct face-to-face and virtual training sessions confidently and professionally.
• Empathy for clients’ needs and ability to adapt training to different learning requirements.

Nice to have

• Experience using a real estate CRM such as Box+Dice, Vault, or Agent Box.
• Basic understanding of SQL, APIs, or software integrations.

Culture & Benefits

• Hybrid working arrangement with 2 days working from home and a prime office location in Ortigas.
• HMO coverage with free dependents upon hire.
• 20 annual leave days, including 5 credits convertible to cash.
• Free 24/7 access to office gyms in Ortigas and Makati.
• Career growth opportunities in a diverse, supportive, and inclusive work environment.