Processing Specialist-Team Lead

Location: Remote in California, US

Company

hirify.global provides mobility technology solutions and operates a Government Solutions Event Processing department.

What you will do

• Review processor performance and provide coaching and training to address gaps.
• Lead the team, act as the first escalation point, and oversee the office and team when the supervisor is absent.
• Collect and distribute daily metrics and respond to client, customer, and internal processing inquiries.
• Resolve escalated inquiries from other departments and provide operational improvement recommendations.
• Participate in planning and strategy sessions using continuous improvement methodologies.
• Partner with vendors and subcontractors, process events as needed, and support internal projects and supervisory tasks.

Requirements

• High school diploma, GED, or equivalent work experience; college experience is preferred.
• Strong problem-solving, analytical, interpersonal, decision-making, organizational, and conflict management skills.
• Excellent written and verbal communication skills, professionalism, and the ability to work with different groups and leadership levels.
• Ability to work in a fast-paced environment, multitask, prioritize work, meet deadlines, and act with urgency.
• Ability to lead or facilitate meetings and work independently as well as part of a team.
• Decisiveness, sound judgment, flexibility, customer focus, and a strong attention to detail.
• Advanced computer skills with the O365 suite and reporting databases.

Culture & Benefits

• Values accountability, customer focus, integrity, ethical behavior, courage, collaboration, inclusion, and employee development.
• Emphasizes high-quality work, efficient production, and sustainable employee engagement.
• Remote work is available in California, US.
• Equal opportunity employment is provided without regard to protected characteristics.