Customer Engineer, Enterprise (Network Security)

Location: In-office in Austin, TX; Dallas, TX; or Raleigh, NC. Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration.

Company

hirify.global operates a large global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Lead technical discovery and validation with Account Executives, mapping customer DNS, CDN, Zero Trust, and network security requirements to hirify.global architectures.
• Define Proof of Concept and Technical Validation plans, success criteria, presentations, architectural diagrams, demonstrations, and deployment strategies.
• Oversee technical onboarding and implementation by designing migration blueprints, guiding customer engineering teams, monitoring health and telemetry, and reducing deployment risk.
• Own technical relationships throughout onboarding, maturity, renewal, and expansion; lead QBRs and translate platform capabilities into business value for C-level executives.
• Carry a variable quota, support new business and account growth, and identify cross-sell and up-sell opportunities based on product usage.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, questionnaire work, sandbox provisioning, telemetry monitoring, and documentation; create technical enablement resources and SOPs.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; leveling and required years vary by level.
• Ability to design and clearly explain complex enterprise network and security architectures.
• Excellent communication, presentation, stakeholder-management, and consultative skills, including translating technical concepts into business outcomes for engineers and C-level executives.
• Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
• Depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding and scripting; or developer-platform fluency.
• Internet fundamentals may include OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
• Security and performance areas may include WAF, Bot Management, firewalls, rate limiting, Zero Trust, SASE, caching, latency, HTTP/2, and TLS 1.3.
• AI proficiency may include prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation. Coding may include Python, JavaScript, Bash, Lua, Go, or similar languages.
• Developer-platform fluency may include RESTful or GraphQL APIs, SDKs, webhooks, cloud-native tooling, Terraform or Pulumi, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Knowledge of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native or distributed-systems environments, or startups.

Culture & Benefits

• Build solutions for a large-scale Internet network with a mission focused on protecting the free and open Internet.
• Work in an iterative, AI-augmented culture that values curiosity, experimentation, and sharing improvements.
• Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.
• hirify.global provides reasonable accommodations for qualified applicants with disabilities.