SMB Customer Success Manager (SaaS)

Location: Remote in Canada

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale operations, with integrations across more than 150 industry partners.

What you will do

• Manage post-sale engagement, customer retention, growth opportunities, and renewals for SMB clients.
• Analyze customer performance metrics to identify improvement and expansion opportunities.
• Advise customers and educate them on product capabilities, benefits, industry practices, and new features.
• Collaborate with Sales, Implementation, Finance, Support, and other internal teams to deliver services and exceed client expectations.

Requirements

• 2+ years of account management experience with complex SaaS software.
• Fluent English and Spanish are required.
• Proven success meeting and exceeding sales quotas, negotiating contract terms, handling objections, and closing deals to drive revenue growth.
• Expertise in customer retention strategies and developing long-term customer partnerships.
• Ability to work in a fast-paced environment and contribute effectively as a team player.
• Familiarity with CRM software; Salesforce is preferred.
• Strong verbal and written communication, organizational, prioritization, and technical communication skills.
• Ability to collaborate with cross-functional teams and manage multiple priorities and deadlines.

Nice to have

• Hospitality or property management industry experience.
• Additional language skills.

Culture & Benefits

• Remote work arrangement in Canada.
• Global startup with more than 900 team members across 16 countries.
• Work in hospitality technology focused on improving guest experiences and business operations.