Deskside Services (Desktop Support)

Location: United States; travel up to 15% of the time.

Salary: $27.00 hourly contract rate.

Company

hirify.global is hiring for a contract IT support role serving workplace, facility, warehouse, and end-user technology environments.

What you will do

• Provide support and troubleshooting for PC, network, and server hardware, software applications, and end-user computing devices.
• Set up, deploy, and support mobile devices, PCs, desktop packages, and prototypes.
• Monitor onsite systems including backups, UPS, server and network equipment, and support facilities and associates remotely.
• Maintain and configure warehouse devices such as printers, RF units, and terminals.
• Coordinate external vendors, conduct end-user training, and support technology planning, budgeting, documentation, and process improvement.
• Maintain spare inventory and electronic-waste listings.

Requirements

• High school diploma required; an associate degree or technical-school degree is preferred.
• 1–2 years of experience providing IS support.
• Working knowledge of Lotus Notes and LanDesk technologies; proficiency with Windows, Lotus Notes, and LanDesk is expected.
• Ability to multitask, troubleshoot, adapt to changing environments, and prioritize multiple high-priority support requests.
• Ability to work independently and provide outstanding customer service.
• Ability to travel up to 15% of the time.

Culture & Benefits

• Contract engagement with an hourly rate of $27.00.
• Onsite systems and facility support with some remote support for facilities and associates.
• Work includes interaction with associates, external vendors, Lead Administrators, and management.