Product Manager, Digital Experience

Location: Based at the Restaurant Support Center in Tampa, Florida, United States; hybrid schedule combining onsite and remote work.

Company

hirify.global operates restaurant brands and customer-facing digital platforms.

What you will do

• Own the product direction and ongoing management of customer-facing websites, mobile applications, loyalty, personalization, online ordering, and related digital platforms.
• Manage intake, evaluation, prioritization, planning, and delivery of enhancements, defect remediation, operational improvements, and platform updates.
• Maintain product backlogs while balancing business needs, customer impact, operational requirements, and technical considerations.
• Coordinate with business stakeholders, development teams, technology partners, vendors, and support teams to deliver solutions and resolve production issues.
• Monitor platform health, performance, usability, security, compliance, customer feedback, and product outcomes.
• Support release planning, deployments, post-release validation, and continuous optimization of digital experiences.

Requirements

• Bachelor's degree in a related field.
• 5+ years of experience in Product Management, Product Ownership, Digital Experience, Business Analysis, eCommerce, or Digital Transformation.
• Experience managing websites, mobile applications, or customer-facing digital platforms through their full lifecycle, including enhancements, maintenance, support, and continuous improvement.
• Experience prioritizing and managing both project work and production support activities.
• Experience working with outsourced development teams, agencies, or managed service providers.

Nice to have

• Restaurant, hospitality, retail, or eCommerce experience.
• Experience with CMS, mobile apps, loyalty, ordering, or personalization platforms.
• Experience with analytics tools such as Google Analytics.
• Understanding of Agile methodologies.
• Experience thoughtfully using AI tools.

Culture & Benefits

• Hybrid work combining onsite and remote work from the Tampa support center.
• Medical, dental, and vision benefits.
• 401(k) benefits.
• Equal employment opportunity across protected characteristics.