IT Support Analyst I

Location: Headquarters, United States of America

Company

hirify.global Auto Parts is a growing automotive parts retailer with a promote-from-within philosophy and opportunities for career development.

What you will do

• Provide hardware, software, and end-user support through phone, chat, and the internal ticketing system in line with documented procedures and service-level targets.
• Perform first-level troubleshooting for computer systems, servers, software, point-of-sale hardware, store operations, telephony, and LAN/WAN incidents.
• Access and maintain information in data management, knowledge management, document management, database, and departmental systems.
• Diagnose and isolate faults, resolve issues where possible, and propose solutions for approval by senior colleagues.
• Create, curate, and publish support documentation through Knowledge Centered Support.
• Follow operational procedures and assigned schedules, including administrative activities such as purchasing materials, entering budget information, and recording time and expenses.

Requirements

• Bachelor's degree or equivalent level.
• Basic help desk operations and simple office or operational systems experience of 4 to 6 months.
• Ability to analyze computer problems and develop and implement logical, effective solutions.
• Excellent interpersonal, communication, and phone skills, including the ability to explain simple procedures verbally and in writing.
• Ability to provide excellent customer service to end users.
• Willingness to conduct research and think creatively when solving problems.
• Ability to work independently and in a group setting.

Nice to have

• Experience monitoring, diagnosing, and fixing technology product problems.
• Clear and effective verbal communication for expressing ideas, requesting action, and formulating plans and policies.
• Experience establishing processes for creating and using organizational information, data, and team knowledge.
• Systematic technical issue-solving skills, including problem identification and solution selection.
• Knowledge of standard office equipment and software packages, software and environment installation and configuration, and operating system setup and maintenance.
• Experience searching for or retrieving data from databases.
• Understanding of TCP/IP networking fundamentals.
• Written and verbal bilingual skills.
• CompTIA Linux+ certification.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting on the first day.
• Medical, dental, and vision insurance with an optional flexible spending account.
• Team member health and wellbeing programs.
• Tuition assistance and opportunities for career growth.