Consumer Loan Closing Support Specialist (Consumer Real Estate Loans)

Location: Remote within the SouthState footprint in FL, GA, AL, VA, SC, NC, TX, or CO; a secure, distraction-free workspace and reliable cable or fiber internet are required.

Salary: $43,468.00–$69,437.00 annually.

Company

hirify.global is a community-rooted financial institution providing banking and consumer lending services across the South and beyond.

What you will do

• Support consumer real estate loan closings, including HELOCs, manufactured homes without land, and mortgage modification products, from approval through funding.
• Respond to and resolve lender and customer questions involving transfers, flood determinations, title work, insurance, disclosures, titling, contracts, surveys, VIN verification, entity documentation, payoffs, settlement statements, and funding.
• Document request details and employee identification information, prioritize and schedule issues, and escalate them to the appropriate department when required.
• Partner with lenders, underwriters, processors, and closers to resolve issues and maintain accurate, compliant transactions.
• Identify emerging request or incident trends and alert management.

Requirements

• High school diploma required; a related college degree is preferred.
• One to three years of experience with consumer real estate loans and consumer loan documentation required.
• Strong time management, organization, communication, interpersonal, listening, questioning, and rapport-building skills.
• Ability to multitask in a fast-paced environment, meet service-level agreements and deadlines, work independently and in a team, and perform with minimal supervision.
• Ability to provide customer service, solve problems, research information, follow documented procedures, interpret documents, apply common sense, and escalate issues appropriately.
• Basic computer and math skills, including the ability to learn department software and access and interpret information on multiple monitors.
• Ability to communicate in person, by phone, and electronically, and to sit, stand, walk, bend, and reach for extended periods.

Nice to have

• Loan processing and/or closing experience with real estate transactions.
• Knowledge of NewGen.

Culture & Benefits

• Full-time employment with annual compliance training, new employee orientation, and Consumer Loan Closing Lender Support Team onboarding.
• Additional relevant training may be assigned by management.
• Remote work requires a secure, distraction-free setting and reliable cable or fiber internet; mobile hotspots are not acceptable.
• Work involves frequent computer use, sustained attention to monitors, and extended periods of sitting or standing.

Hiring process

• Submit an application through the SouthState Careers application portal.
• The anticipated application deadline is November 29, 2026, although qualified candidates may be considered after that date.