Director Software Engineer for BRCC Inbound Communication (AI)

Location: Hybrid — Newark, NJ or NYC, United States

Salary: $165,000–$175,000 per year; bonus eligible.

Company

hirify.global provides technology and communications platforms for enterprise and regulated-industry clients.

What you will do

• Define and execute the technology strategy, target architecture, roadmap, and delivery plan for the inbound communications platform.
• Lead architecture, engineering, modernization, and production operations across multichannel capture, imaging, OCR, workflow, document intelligence, AI, security, and integrations.
• Establish reusable standards, APIs, integration patterns, engineering practices, and implementation guardrails.
• Apply AI, machine learning, OCR, and document intelligence to classification, extraction, validation, exception handling, and workflow automation, with security, privacy, accuracy, monitoring, auditability, and human oversight controls.
• Provide technical leadership for Tungsten TotalAgility and related capture, OCR, workflow, and integration technologies.
• Build and lead architecture, engineering, quality, platform, and AI/data teams while partnering with Product, Operations, Implementation, Sales, Client Relations, Security, and business leaders.

Requirements

• 10+ years of technology leadership experience in software engineering, architecture, platform engineering, or technology delivery.
• Experience with inbound communications, document capture, imaging, intelligent document processing, workflow automation, document management, or business process automation.
• Experience leading enterprise architecture, engineering teams, multi-year roadmaps, and large-scale technology delivery.
• Experience with OCR, AI-enabled extraction, document intelligence, machine learning, or automation in document-centric processes.
• Strong understanding of secure, scalable, highly available enterprise platforms, APIs, integrations, DevSecOps, and production support.
• Ability to lead cross-functional teams and influence senior technical and business stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.

Nice to have

• Experience with Tungsten TotalAgility, Kofax Capture, or comparable capture, OCR, workflow, and digital mailroom platforms.
• Experience with generative AI, natural-language processing, retrieval-based AI, or AI-assisted decisioning in enterprise applications.
• Familiarity with AI governance, model monitoring, data privacy, auditability, and responsible AI practices.
• Experience in financial services, insurance, healthcare, or another regulated industry.
• Familiarity with cloud-native platforms, microservices, event-driven architecture, CI/CD, observability, and cybersecurity practices.

Culture & Benefits

• Hybrid work arrangement in Newark, NJ or NYC.
• Comprehensive benefits and bonus eligibility.
• Collaborative, inclusive, and engaging workplace focused on psychological safety and respect for diverse perspectives.
• hirify.global may use AI-based tools to support application review, but employment decisions include human review.
• Reasonable accommodations are available during the application and hiring process.

Hiring process

• Apply through the application link and submit the required information by December 1, 2026.
• Falsifying or misrepresenting information in an application, resume, assessment, or interview results in disqualification.