Customer Delivery Lead (AI)

Location: Hybrid, New York City office; preferably based in New York City. Approximately 25–50% travel. Applicant must be a U.S. citizen or national or a U.S. lawful permanent resident.

Annual base pay: $150,000–$200,000, plus equity.

Company

hirify.global builds an AI orchestration engine and Lemma workflows that help enterprises and public sector agencies use AI and AI agents.

What you will do

• Work with federal users to identify operational problems, understand decisions and obstacles, and define measurable improvement goals.
• Investigate customer data and systems, identifying access, data-quality, and integration dependencies with the Applied AI Engineer partner.
• Build, test, and refine agents and workflows in Lemma using realistic examples and user feedback.
• Define scope, milestones, acceptance criteria, customer requirements, decisions, and delivery dependencies.
• Run working sessions and training, support independent user operation, and help users recognize when workflows need attention.
• Measure adoption and outcomes, communicate results to users and stakeholders, and bring reusable customer insights to product, engineering, and Growth.

Requirements

• Four or more years of relevant experience, or comparable evidence of independently leading customer delivery, product implementation, or operational technology adoption.
• Evidence of taking an ambiguous problem through implementation and into sustained use, with clear results for users.
• Strong analytical judgment, including investigating data, questioning assumptions, and turning competing requests into manageable scope.
• Technical fluency with APIs, data structures, and AI models, including the ability to understand engineering tradeoffs and build useful workflows.
• Ability to work credibly with users, technical teams, and senior stakeholders and help them reach decisions.
• Clear writing and practical execution, including requirements, decision records, training materials, and concise updates.
• Willingness and ability to travel approximately 25–50%.
• U.S. citizenship, U.S. nationality, or U.S. lawful permanent residency.

Nice to have

• Experience with federal agencies or military teams and understanding of operational users, program offices, and technical stakeholders.
• Experience using SQL, Python, or another analytical tool to investigate data or prototype solutions.
• Experience building or deploying AI applications, including evaluations and workflows with human review.
• Experience helping users change established processes and measuring whether a new tool improved their work.
• Background in implementation consulting, product management, analytics, customer delivery, or military or government technology adoption.
• Advanced degree.
• Active U.S. Secret security clearance or higher.

Culture & Benefits

• Individual contributor role with responsibility for leading customer engagements.
• Work directly with the founding team and engineers building Lemma.
• Opportunity to investigate customer problems, build workflows, and observe operational impact in the field.
• Field experience informs both the product and delivery approach for federal customers.
• Inclusive workplace committed to equal opportunity and welcoming varied backgrounds and practical experience.
• Full-time employment with equity in addition to base pay.