Student Support Coordinator (Higher Education)

Location: Remote; must be located near one of the university locations for student-facing events and functions as needed. Regular evening and weekend hours are required, particularly around registration and term or semester start weeks.

Base compensation: $22–$24.

Company

hirify.global is an educational institution providing student support and higher education services.

What you will do

• Serve as a primary contact for student inquiries, monitor the department inbox, and provide guidance on procedures, requirements, and support resources.
• Monitor admissions, registration, and enrollment requirements; conduct follow-up outreach and support student persistence and retention.
• Connect students with institutional resources, support services, and departmental personnel based on their needs and barriers.
• Document student interactions, outreach, requirements, referrals, and follow-up activities in the Student Information System.
• Collect, review, submit, and track admissions materials, contingency requirements, background checks, and other enrollment documents.
• Collaborate with Student Support Counselors, Academic Advisors, Admissions, the Office of the Registrar, and other departments to resolve student issues and improve processes.

Requirements

• Bachelor’s degree required.
• Experience in student-facing positions and/or the higher education field.
• Excellent PC skills, including Word, Excel, PowerPoint, and other clerical skills.
• Excellent verbal and written communication, organizational, and time-management skills.
• Ability to collaborate and communicate with students of all educational levels and employees regardless of position or title.
• Excellent teamwork, attention to detail, flexibility, organization, confidentiality, and customer-service skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to work evenings and weekends as needed.
• Ability to comply with internal, federal, Department of Education, and affiliate policies and procedures.

Nice to have

• One year of student advising, recruitment, or other student-facing experience.
• Ability to problem-solve and use college and university resources for individuals and groups.
• Sound, accurate, and informed independent judgment.
• High self-discipline and self-motivation.

Culture & Benefits

• Collaborative work across Student Support Services and campus-wide stakeholder groups.
• Paid time off, medical and dental insurance, life and disability insurance, and a retirement plan with employer contribution.
• Multiple flexible spending accounts and tuition reimbursement.
• Work schedules include regular evening and weekend availability based on student access needs.
• COVID-19 vaccination is strongly recommended for employees entering university facilities.