Customer Propositions Manager (12-month FTC)

Location: Hybrid, with at least two days per week or 40% of working time at an office site in Bristol, Edinburgh, Leeds, Halifax, Manchester or Birmingham, UK

Salary: £61,344–£68,160 per year

Company

hirify.global is a major UK financial services organisation focused on customers, colleagues and communities.

What you will do

• Explore unmet customer needs and behavioural changes to shape proposition priorities.
• Develop proposition concepts, benefits, costs and trade-offs to support investment decisions.
• Coordinate milestones, dependencies and delivery plans across product, digital, data, marketing, servicing, finance and risk teams.
• Organise testing, collect customer feedback and measure results before and after launch.
• Provide senior stakeholders with concise updates on progress, risks and decisions required.
• Embed accessibility, support for vulnerable customers, inclusion, customer permissions and appropriate risk controls.

Requirements

• Experience developing and delivering customer propositions or improving customer experiences, with evidence of results achieved.
• Commercial thinking, including assessing options, understanding performance drivers and making clear recommendations.
• Experience analysing customer and commercial information and using findings to make decisions.
• Experience delivering measurable improvements and adapting the approach when needed.
• Ability to manage competing priorities, dependencies and challenges and keep work progressing.
• Experience bringing different teams together and building support for a shared goal.
• Ability to simplify complex information, explain options and support effective decision-making.
• Understanding of balancing good customer outcomes with governance, risk and controls.

Nice to have

• Experience in financial services or another regulated industry.
• Experience launching propositions or improving customer experiences.
• Experience assessing commercial potential or supporting investment decisions.
• Experience working with analytics, digital, technology or operational teams.
• Experience testing changes, measuring performance and using results to make improvements.

Culture & Benefits

• Hybrid working with flexibility in office attendance, location and working patterns where reasonable adjustments are required.
• Up to 15% pension contribution and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days’ holiday plus bank holidays, wellbeing initiatives and generous parental leave policies.
• Commitment to diversity, equity and inclusion, learning, development and workplace adjustments.