Product Manager (Operations)

Location: London, UK; hybrid work. Work from home is available on Mondays and Fridays, with office attendance expected on other weekdays.

Company

hirify.global is a fintech company building technology for consumer loans, credit cards and car finance across the UK and US.

What you will do

• Own product discovery, prioritisation and delivery for operational tooling and automation initiatives.
• Identify opportunities to reduce manual work, improve customer outcomes and increase operational productivity.
• Translate operational problems into product opportunities, requirements and measurable outcomes.
• Collaborate with Operations, Engineering, Data Science, Product, Risk, Compliance and operational subject-matter experts.
• Lead initiatives covering complaints, fraud, disputes, financial crime, AI-assisted customer service, agent tooling, reporting, dashboards, data infrastructure, contact deflection and self-service.
• Define success metrics, run controlled trials and pilots, manage cross-product dependencies, and communicate risks, trade-offs and decisions to senior stakeholders.

Requirements

• Experience as a Product Manager delivering internal tools, operational products, workflow platforms or automation.
• Strong understanding of customer operations, contact centres, complaints, servicing or regulated processes.
• Ability to work effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, including the ability to turn data into prioritised action.
• Experience defining measurable outcomes and using experimentation or pilots to validate solutions.
• Excellent written and verbal communication.
• Sound judgement when working with customer data, AI, automation, risk and compliance.
• A pragmatic, delivery-focused approach balanced with long-term product thinking.

Nice to have

• Experience in financial services, lending, cards, motor finance or another regulated environment.
• Experience with AI-enabled products, workflow automation or agent-assist tooling.
• Experience working across multiple markets or product lines.
• Familiarity with operational metrics including service level, occupancy, handle time, resolution rate, quality and customer satisfaction.
• Experience partnering with Data Science, Analytics or Engineering teams.

Culture & Benefits

• Opportunity to build high-impact products used daily by operational teams and connected to customer outcomes and business efficiency.
• Best-in-class compensation including equity.
• Private health insurance.
• In-house chefs provide fresh, healthy lunches in the office from Tuesday to Thursday.
• Inclusive and open workplace with a focus on physical and mental well-being.