Technical Account Manager (SaaS)

Location: Chicago, United States; hybrid ways of working

Salary: $85,000–$125,100 per year for candidates based in the United States; expected OTE of $97,000–$139,000 per year including bonus or commission.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing optimization.

What you will do

• Own the technical relationship and client success for enterprise and strategic customer accounts throughout the customer lifecycle.
• Help customers instrument hirify.global across their technology stacks and improve implementation maturity to support adoption, renewals, and upsells.
• Discover customer use cases, assess architectures, and recommend solutions aligned with business and technical needs.
• Support technical inquiries, deliver product enablement and education, and help customer product and engineering teams work independently.
• Create solution documentation and architectural diagrams while managing progress across technical workstreams.
• Validate product use cases and technical feasibility, promote engineering best practices, and translate customer requirements to the Product team.

Requirements

• 3–5 years of client-facing experience as a Technical Account Manager or in Implementation, Technical Support, Solutions Architecture, or a related technical area serving Enterprise or Strategic accounts.
• 3+ years of technical experience managing complex customer environments with strong product command and technical knowledge of at least two of SaaS, Mobile, API, or Programming.
• Excellent written and verbal communication skills, including demonstrated customer communication and coordination.
• Ability to translate complex technical concepts for non-technical stakeholders.
• Strong problem-solving ability, intellectual curiosity, and effective collaboration skills.
• Ability to manage multiple competing priorities and maintain productivity under time constraints in a fast-paced, complex, collaborative environment.

Nice to have

• Bilingual skills beyond English to support communication with global customers in their native language; this is welcomed but not required.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, team connection, and innovation.
• Competitive compensation, equity eligibility, retirement and employee stock purchase plans.
• Flexible paid time off and medical, dental, vision, life, and disability coverage.
• Fertility benefits, equal paid parental leave, and family services.
• Formal career pathing, learning platforms, and a yearly learning stipend.
• Collaborative culture with employee resource groups, volunteer opportunities, donation matching, and a stated focus on equity and inclusion.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization; recruiting teams remain responsible for hiring decisions.
• Candidates may opt out of AI-assisted application review through the application form and may request applicable rights or an alternative selection process under New York City Local Law 144.