Account Manager (AI)

Location: Remote; Conditions: New York

Salary: Expected base compensation of $125,000–$150,000 annually, plus company RSUs. Final compensation may vary based on location, shift, candidate profile, and qualifications.

Company

hirify.global is an AI-powered software development platform acquired by Wix that enables users to create custom software applications using natural language without traditional coding.

What you will do

• Own and nurture relationships with SMB, mid-market, and enterprise business customers as a primary contact and trusted advisor.
• Drive onboarding, platform adoption, ongoing engagement, renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, satisfaction, retention, and churn risk.
• Translate customer feedback into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support, and deliver regular business reviews demonstrating ROI.
• Build AI-assisted workflows, automations, templates, internal tools, operating playbooks, and scalable processes for account management and customer health tracking.

Requirements

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors.
• Proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a passion for helping clients achieve their goals.
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
• A builder’s mindset and willingness to experiment with AI tools, automate repetitive tasks, and create systems where none exist.

Nice to have

• Experience with AI platforms, developer-focused solutions, or technical customer onboarding.

Culture & Benefits

• Startup-style environment within Wix, focused on fast execution, collaboration, and solving complex problems with simple solutions.
• U.S. benefits include medical, dental, and vision insurance, a retirement savings plan, wellness benefits, travel expenses, and subsidized lunch.
• Benefits vary by country and are detailed during the final hiring stages.
• Company RSUs are included in the compensation package.