Director, Product Management—Customer Growth & Value Realization (Cybersecurity)

Location: Hybrid role in Santa Clara, California, USA

Base salary: $199,500–$285,000 USD annually; excludes commission, bonus, equity, and benefits.

Company

hirify.global provides the Zero Trust Exchange, a cloud security platform that protects customers from cyberattacks and data loss and supports secure connections between users, devices, and applications.

What you will do

• Drive customer adoption, value realization, and long-term engagement across key segments and use cases using telemetry and customer health signals.
• Lead strategic, cross-functional product initiatives from opportunity identification through execution, roadmap recommendations, and post-launch KPI tracking.
• Partner with Customer Success, Sales, Support, Operations, and Finance to improve customer experience, expansion readiness, and business performance.
• Operationalize product insights and adoption patterns across direct, partner-led, and channel-assisted routes to market.
• Establish prioritization frameworks, operating cadences, business-case modeling, and senior-level alignment.

Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within a functional domain.
• 10+ years of experience leading product management, product strategy, product operations, or business operations initiatives in enterprise SaaS or cloud technology.
• Experience defining product strategy, framing complex decisions, building business cases, and translating insights into roadmap recommendations.
• Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, ARR, NRR, GRR, expansion, and customer lifetime value.
• Hands-on experience using data and product telemetry to diagnose complex problems and drive executive-level alignment.
• Outstanding communication and leadership skills, including navigating ambiguity, influencing without authority, and creating operational structure across diverse teams.

Nice to have

• Experience leveraging AI technologies and workflows to drive measurable operational efficiency.
• Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments.
• Background in product-led growth, customer health analytics, lifecycle optimization, and multi-channel go-to-market engagement.
• Familiarity with Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo.

Culture & Benefits

• Hybrid working model with in-office perks.
• Health plans, vacation and sick time, parental leave, retirement options, and education reimbursement.
• Inclusive environment focused on collaboration, belonging, ownership, trust through outcomes, and ongoing feedback.
• Full-time employment with benefits; the stated base salary excludes commission, bonus, and equity where applicable.