Outcomes Architect (AI)

Location: Dublin, Ireland

Total on-target earnings: €123,000–€138,000 per year, including base salary and on-target incentive pay.

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, AI tools, workflow automation, and AI-native productivity.

What you will do

• Drive workflow adoption and value realization across a book of named accounts.
• Contribute to predictable renewal and expansion pipeline, including commercial ownership of flat and at-risk renewals.
• Partner with Solutions Consultants, Sales, Services, Support, and implementation teams on account strategy, renewals, expansion, and delivery.
• Define mutual success plans, conduct use-case consultations and business reviews, and demonstrate ROI to executive stakeholders.
• Help customers design, configure, troubleshoot, and improve Notion workflows and identify opportunities for complex technical implementation.
• Build and deliver repeatable Outcomes Architect programs while raising product and AI fluency across the team.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and the ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across success plans, timelines, risks, customer commitments, and multiple accounts.
• Agency, urgency, customer empathy, and the ability to structure ambiguous problems and move ideas into working systems.
• Strong interest in AI, including building with new tools and learning new ways of working.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and restoring a clear value path.
• Experience with shared account ownership involving sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Full-time employment with competitive cash compensation, equity, and benefits.
• Customer-focused environment centered on craft, durable systems, curiosity, and practical use of AI.
• Equal opportunity employer committed to reasonable accommodations during the application process.