Consumer Payments Experience Manager

Location: Onsite in Birmingham, Alabama; Atlanta, Georgia; or Charlotte, North Carolina, United States. Regular work hours include full days in the office three or more days per week.

Salary: $103,364.25 minimum to $139,290.00 median annual target range, plus possible discretionary bonus and long-term incentive participation.

Company

hirify.global provides banking and financial services.

What you will do

• Define and improve end-to-end consumer money movement experiences across debit cards, digital banking, account funding, deposits, ACH, bill pay, and person-to-person payments.
• Identify customer pain points, journey friction, and experience gaps, then develop customer-centric solutions that improve satisfaction, adoption, and engagement.
• Develop business cases, influence product roadmaps, lead cross-functional initiatives, and drive adoption of new capabilities and process improvements.
• Partner with product management, operations, technology, analytics, marketing, branch, contact center, and frontline teams to execute experience enhancements.
• Support implementation, training, and adoption efforts while ensuring intended customer and business outcomes are achieved.
• Coordinate marketing and communication programs, analyze performance and competitive data, manage vendor relationships, and maintain product risk and regulatory compliance.

Requirements

• Bachelor's degree.
• Seven years of experience in product development or management, market research, or directly related experience.
• Critical thinking, planning, organization, and project management skills.
• Demonstrated success launching products or major product enhancements.
• Excellent written and verbal communication skills.
• Financial analysis skills and proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Access.
• Ability to lead and influence cross-functional teams.

Nice to have

• Experience in the financial industry or banking.
• Product management experience and proficiency in data manipulation.
• Experience in consumer payments and money movement.
• Experience in digital and financial services product management.

Culture & Benefits

• Full-time, exempt position that is not eligible for overtime pay.
• Paid vacation and sick time, parental leave, and an employee assistance program.
• Medical, dental, vision, disability, life insurance, health savings account, and flexible spending account benefits.
• 401(k) with company match and potential participation in incentive plans.
• Associate volunteer program.