Strategic Payments Operations Specialist (Fintech)

Location: Based in, or willing to work from, São Paulo

Company

hirify.global operates in the payments and fintech space, connecting payment methods, partners, businesses, and customers.

What you will do

• Analyze payment partner performance and identify opportunities to improve approval rates, costs, availability, and operational quality.
• Assess processing costs, including MDR, interchange, card scheme fees, acquirer markup, prepayment, and additional services.
• Build profitability analyses and scenarios supporting pricing, negotiation, volume distribution, routing, and partner selection decisions.
• Manage acquirer, card scheme, bank, and other partner relationships, leading technical and commercial discussions.
• Investigate discrepancies between contracted terms, charges, and operational data and coordinate resolution.
• Collaborate with Product, Technology, Performance, Finance, Treasury, Operations, Commercial, Legal, and Compliance to implement improvements and communicate recommendations.

Requirements

• At least 3 years of experience in the payments industry, including acquirers, PSPs, payment facilitators, card schemes, wallets, banks, or fintechs.
• Solid understanding of the card ecosystem, including interchange, scheme fees, MDR, and acquirer and issuer roles.
• Strong analytical skills, including working with large data volumes and building P&L and profitability analyses.
• Advanced Excel skills, including data modeling and scenario analysis.
• Hands-on experience using AI tools in analysis and operational workflows, with data fundamentals to validate their outputs.
• Advanced English, written and spoken.
• Ability to work at a fast pace and adapt to changes in the Brazilian regulatory and market landscape, including Central Bank regulations and scheme rule changes.
• Strong communication and stakeholder management skills for cross-functional and external-partner collaboration.
• Based in, or willing to work from, São Paulo.

Nice to have

• Business or commercial background, including negotiation, pricing, or partner management experience.
• Experience with the Brazilian payments landscape, including Pix, alternative payment methods, and wallets.
• Knowledge of MCC, interchange optimization, FX, or prepayment dynamics.
• Experience investigating billing discrepancies and working with billing or reconciliation teams.
• Interest in market trends and building a network of contacts across the payments industry.

Culture & Benefits

• Annual performance bonus based on company results.
• Monthly meal allowance.
• Financial assistance for undergraduate, graduate, and MBA programs through hirify.global Education.
• Budget for courses, certifications, and workshops through hirify.global Skills, plus language classes.
• Medical and dental plans with dependent coverage and wellness programs.
• Semi-flexible hours, an additional birthday day off, a year-end break, and access to physical and mental well-being resources.