SMB Customer Success Manager

Location: Remote from Colombia

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale their operations.

What you will do

• Manage post-sale engagement, customer retention, growth, and renewals for SMB clients.
• Analyze customer performance metrics to identify growth opportunities and areas for improvement.
• Advise customers on product usage, benefits, industry practices, and new solutions.
• Collaborate with Sales, Implementation, Finance, Support, and other internal teams to deliver services and exceed client expectations.
• Maintain knowledge of product offerings, new features, enhancements, and best practices.

Requirements

• 2+ years of account management experience with complex SaaS software.
• Fluent English and Spanish are required.
• Proven success meeting and exceeding sales quotas, negotiating contract terms, handling objections, and closing revenue-generating deals.
• Expertise in customer retention strategies, satisfaction, and long-term partnership development.
• Ability to work in a fast-paced environment and collaborate effectively as a team player.
• Familiarity with CRM software; Salesforce is preferred.
• Strong verbal and written communication, organization, prioritization, and deadline-management skills.
• Technical acumen to communicate complex concepts to technical and non-technical stakeholders.

Nice to have

• Hospitality or property management industry experience.
• Additional languages.

Culture & Benefits

• Remote role based in Colombia.
• Work in a fast-paced, collaborative, and global environment.
• Collaborate with teams across Sales, Implementation, Finance, and Support.