Customer Success Manager - SMB

Location: Tel Aviv, Israel; hybrid work model

Company

hirify.global provides digital intelligence data and solutions to more than 4,300 customers, including Google, eBay, and Adidas, and is publicly listed on the New York Stock Exchange.

What you will do

• Serve as the primary point of contact for SMB account users, identify pain points, and define customer success.
• Manage client onboarding, provide training, and increase engagement with hirify.global solutions.
• Act as a trusted advisor throughout the customer journey and build strong client relationships.
• Identify churn risks and implement proactive retention measures.
• Use data-driven insights to demonstrate platform value and support client business goals.
• Identify upsell opportunities and develop strong expertise across hirify.global products.

Requirements

• Client-facing experience in customer success or account management, with strong planning, execution, and negotiation skills.
• Excellent relationship-building skills and the ability to establish rapport and trust with clients and internal teams.
• Analytical and consultative mindset with the ability to identify solutions quickly.
• Strong presentation and storytelling skills, especially when analyzing data and communicating meaningful insights.
• Ability to collaborate effectively with colleagues and business partners while maintaining a strong customer focus.
• Self-motivated, proactive, ownership-minded, and results-oriented.

Nice to have

• 2–3 years of experience as an analyst, consultant, or digital marketing professional, including SEO, PPC, or media planning.
• Solid knowledge and experience in digital marketing.

Culture & Benefits

• Hybrid work model combining home-based flexibility with face-to-face office connections.
• Competitive compensation and employee benefits.
• Open dialogue, support for employee ideas, and opportunities to create organizational change.
• Career development through coaching, learning solutions, and internal mobility opportunities.
• Inclusive workplace with regular team outings and community events.