Customer Success Manager

Location: Hybrid preferred near hirify.global offices in San Francisco, Denver, or New York; remote candidates may be considered within the US. Availability during core business hours is required, and travel may be required.

Estimated on-target earnings: $105,060–$130,641 annually, consisting of 75% base pay and 25% variable sales compensation.

Company

hirify.global provides an edge cloud platform that processes, serves, and secures customer applications close to end users, enabling fast, secure, and reliable digital experiences.

What you will do

• Manage relationships with complex enterprise clients in partnership with Sales.
• Develop account strategies, retention plans, joint success plans, and long-term customer engagement programs.
• Build relationships with executive stakeholders across business units and align customer goals with business impact.
• Lead internal account-team strategy, renewals, Quarterly Business Reviews, and cross-functional coordination.
• Identify and close customer growth opportunities while providing consultative guidance and uncovering customer pain points.
• Represent the voice of the customer internally and coordinate responses to emergency customer tickets.

Requirements

• Bachelor’s degree or equivalent in a related field.
• At least 3 years of enterprise customer management experience in a technology firm.
• Strong project management, organization, attention to detail, and ability to coordinate multi-step plans.
• Ability to manage multiple priorities and complete customer-facing and internal projects on time and to a high standard.
• Excellent written and verbal communication skills, including adapting messages to different audiences and tracking communication for cross-functional visibility.
• Strong customer service skills, professional and friendly demeanor, customer-oriented mindset, and confidence in difficult conversations and renewal negotiations.

Nice to have

• Strong negotiation and problem-solving skills for addressing client challenges and finding mutually beneficial solutions.
• Collaborative approach and ability to contribute ideas and internal advocacy.
• Technical background, ability to explain technical benefits and fit solutions into a technology ecosystem, and willingness to learn new products and features.

Culture & Benefits

• Hybrid work model with flexibility to split time between office and home; remote work may be considered within the US.
• Medical, dental, and vision insurance beginning on the first day of employment.
• Family planning support, mental health support, Employee Assistance Program, life, disability, and accident insurance.
• Flexible vacation policy, up to 18 accrued paid sick days, 12 paid local holidays, and 12 paid company wellness days in 2026.
• 401(k) with company match, Employee Stock Purchase Program, and potential participation in equity and global sales compensation plans.

Hiring process

• Submit a fully completed application and resume or CV through hirify.global’s official careers site.
• Use of AI technologies, real-time transcription tools, automated scripts, AI copilots, or external assistants is prohibited during interviews unless explicitly authorized in advance.