Staff Product Manager (KYC)

Location: Remote and based in the United States; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Estimated annual pay ranges from $188,240–$235,300, $199,280–$249,100, or $221,360–$276,700 depending on location. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications solutions that enable businesses and developers to create personalized customer experiences.

What you will do

• Own Trust Hub products end to end within the Onboarding and Compliance team.
• Develop and communicate product vision, strategy, and roadmap aligned with company goals.
• Lead cross-functional planning, design, development, and product launches.
• Work with customers, engineering, and UX to translate needs into product requirements and user stories.
• Define and analyze product performance metrics and conduct data-driven business reviews.
• Manage stakeholder relationships, executive buy-in, and expectations across the organization.

Requirements

• At least 8 years of product management experience in SaaS, IaaS, or PaaS.
• Proven success leading product launches and driving product strategies.
• Strong analytical thinking, including the use of quantitative and qualitative data to make decisions, gain executive buy-in, and drive measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence, collaborate, and present to internal and external stakeholders.
• Strong technical, analytical, and UI/UX design understanding, with the ability to balance deep detail and broader product goals.
• Initiative, ownership, and accountability when managing vague priorities, conflicting inputs, and ambiguous or complex challenges.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

Nice to have

• Experience building products or services related to APIs or developer experience.
• Experience working in telecommunications or other regulated ecosystems.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Healthcare insurance, retirement savings with 401(k), paid sick time, paid personal time off, and paid parental leave.
• Competitive pay, wellness leave, and generous time off; offerings vary by location.
• Employees are encouraged to take initiative, solve problems, try new approaches, and support community volunteering and donations.
• Twilio is an equal opportunity employer and participates in E-Verify in certain locations.

Hiring process

• Applications are intended to be accepted until November 12, 2026, subject to change based on business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by employees; the process includes formal interviews.