Customer Success Engineer (AI)

Location: Boston, with hybrid office work 2–3 days per week for candidates near Boston; remote work is available for candidates not near the Boston office. Travel averages approximately 20%, including short-notice 1–3 day customer-site and hirify.global event trips. Working hours must align with the Central or Eastern time zone and US business hours, with morning overlap with European colleagues.

Company

hirify.global develops technology that automates workflows and provides actionable insights for delivery, healthcare, retail, and other business operations.

What you will do

• Own key US enterprise accounts and drive adoption, retention, and growth.
• Become an expert in hirify.global products and SDKs and guide customers through technical decisions.
• Lead discovery conversations and translate customer needs into feasible hirify.global solutions.
• Build tailored demos, code snippets, and small integrations to unblock customers.
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders.
• Identify account risks and expansion opportunities, collaborate with Sales, and represent customer needs to Product, Engineering, and Support.

Requirements

• At least 2 years of experience in a customer-facing technical pre-sales, post-sales, or support role at a B2B software company.
• Technical foundation and coding experience in any language, including writing or debugging code, scripts, or integrations, ideally with SDKs or APIs.
• Strong written and verbal communication skills, including presenting to business and technical audiences and explaining technical problems clearly.
• Strong strategic thinking and analytical skills.
• Solid understanding of enterprise IT architectures.
• Ability to build strong customer and colleague relationships; a likeable, humble, collaborative approach.
• Ability to learn quickly and act on feedback and coaching.

Nice to have

• Strong discovery skills and experience translating customer requirements into feasible technical solutions.
• Experience running workshops, adoption reviews, or QBRs.
• Experience working with Product, Engineering, Sales, and Marketing.
• Background as a software engineer, mobile developer, solutions engineer, or solutions consultant.
• Mobile development experience with iOS, Android, React Native, or Flutter.
• Industry experience in retail, transport and logistics, computer vision, or mobile data capture.
• Experience with Salesforce and a customer-success platform such as Planhat or Gainsight.
• Comfort using AI development tools such as Claude Code.

Culture & Benefits

• Flexible office, hybrid, or home working.
• Smart, people-first and inclusive culture.
• Individual equity plan in a high-growth company.
• Learning and development opportunities.
• Location-specific benefits and access to offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo.

Hiring process

• 30–45 minute call with the Talent Acquisition Manager, followed by a 30–45 minute conversation with the hiring manager.
• One-hour technical interview with a team member; no preparation is needed.
• One-hour panel presentation of a case study sent at least 5 days before the interview.