Senior Product Manager, Customer Operational Excellence

Location: US - GA - Atlanta; applicants must be currently authorized to work full time in the United States and must not require employment-based visa sponsorship.

Salary: USD 171,000–198,000 annual base pay; 30% annual incentive reference value.

Company

The hirify.global Company is a global beverage corporation using digital products to support customers, operations, service delivery, sales workflows, and consumer experiences.

What you will do

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience.
• Define customer and business problems, success metrics, priorities, and trade-offs.
• Lead discovery through customer research, data analysis, prototyping, and experimentation.
• Partner with design and engineering to deliver usable, feasible, valuable products aligned with strategy.
• Improve issue reporting, troubleshooting, transparency, and status tracking for equipment support.
• Explore insights from connected equipment, diagnostics, and service data to enable proactive resolution.

Requirements

• 5+ years of experience in product management or related fields such as engineering, design, data, or research.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact.
• Proficiency in modern product discovery and delivery practices.
• Strong analytical thinking and comfort using data and experimentation for decision-making.
• Clear, compelling communication with technical and non-technical audiences.
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments.
• Must be authorized to work full time in the United States and must not require company sponsorship; H-1B and other employment-based nonimmigrant visa sponsorship is not offered.

Nice to have

• Experience building customer-facing products for operational or service workflows.
• Familiarity with ticketing, troubleshooting, or status-tracking systems.
• Understanding of how customers use operational data to make decisions or plan next steps.
• Experience applying AI or intelligent guidance to troubleshooting or proactive insight.

Culture & Benefits

• Inclusive, growth-oriented culture centered on curiosity, empowerment, inclusion, agility, and continuous learning.
• Collaboration across service, operations, analytics, design, engineering, and product teams.
• Full-time employment with medical, financial, and other benefits dependent on the position.
• Travel required: 00%–25%.
• Relocation is not provided.