Client Specialist/Onsite

Location: Full-time, on-site at the client site in Little Rock, Arkansas, United States; the posting also lists a hybrid workplace in Cincinnati, Ohio.

Company

hirify.global is a global materials science and digital identification solutions company operating in over 50 countries with approximately 35,000 employees.

What you will do

• Serve as the primary day-to-day relationship manager and company representative for a major, high-revenue client.
• Manage and coordinate print and fulfillment projects, aligning client objectives, schedules, and requirements across internal departments.
• Evaluate technical project requirements, data integrity, and workflow processes using database queries.
• Collaborate with IT, Creative, Operations, and Sales teams to deliver client projects.
• Investigate, escalate, and resolve client complaints, concerns, and internal workflow issues independently.
• Negotiate client-specific Service Level Agreement deviations and determine commitments such as expedited shipping or production overtime.

Requirements

• Bachelor's degree in business, marketing, or a similar field, or an equivalent combination of education and work experience.
• 3–5 years of related business experience and/or training in client service.
• Ability to work autonomously with limited supervision and exercise independent judgment, discretion, and diplomacy with challenging clients.
• Technical proficiency in querying databases using SQL or similar tools, with general knowledge and understanding of coding languages.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with Excel, PowerPoint, Word, Outlook, Access, ERP, and retail/client-specific proprietary software.

Culture & Benefits

• Inclusive healthcare support through Anthem Inclusive Care.
• 401(k) retirement contributions, including an automatic 3% contribution and a 50% match on the first 7% contributed.
• Basic life insurance equal to twice base annual salary, up to $50,000, at no cost.
• Paid time off with vacation eligibility varying by experience and position.
• Inclusive, collaborative culture focused on curiosity, courage, innovation, and diversity of thought.
• Final candidates must complete a background check and drug screening as a condition of employment; video and/or in-person interviews are required for identity verification.