Analyst, Point of Sale

Location: Atlanta Support Center, United States

Company

hirify.global is a multi-brand restaurant company operating more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Provide Level 3 support and execute content changes for point-of-sale functionality, payments, integrations, menus, discounts, media, and digital display layouts.
• Monitor, maintain, troubleshoot, and optimize POS software, hardware, infrastructure, and associated services.
• Gather requirements, coordinate builds and testing, launch technology changes, and provide post-launch support.
• Partner with corporate teams, franchisees, operators, vendors, and external technology partners to resolve issues and deliver POS initiatives.
• Track workload, schedules, quality assurance, risks, action items, and status updates for leadership.
• Improve operational processes, share best practices, and support adoption of organizational technology goals.

Requirements

• High school diploma or GED.
• 3+ years of experience in POS implementation, design, development, and implementation involving point-of-sale, payment, and associated technologies.
• Ability to collaborate with executives, business owners, vendors, franchisees, and other organizational levels on complex technology initiatives.
• Strong analytical, problem-solving, communication, presentation, organization, decision-making, negotiation, and time-management skills.
• Ability to interpret customer business needs, translate them into operational requirements, meet deadlines, manage multiple priorities, and escalate issues promptly.
• Ability to work cross-functionally and maintain professional working relationships in a fast-paced environment.
• Intermediate skills with JIRA and Confluence, Microsoft Outlook, PowerPoint, and Word.
• Expert skills with Microsoft Excel and intermediate presentation skills.
• Intermediate understanding of POS, payments, and associated technologies, including hardware and software interfaces used to build complex systems.

Nice to have

• PMP certification.
• Working knowledge of and existing relationships with leading restaurant-industry technology vendors.

Culture & Benefits

• Full-time employment based at the Atlanta Support Center.
• Collaborative work with corporate teams, franchisees, operators, vendors, and restaurant brands.
• Emphasis on courteous communication, teamwork, positive attitude, continuous improvement, and customer satisfaction.