Dorothy Senior Application Advisor (Epic)

Location: US - National

Employment type: Full time

Company

hirify.global provides managed Epic EHR services for healthcare clients.

What you will do

• Provide expert troubleshooting and problem-solving for the integrity, integration, and stability of Epic applications.
• Analyze customer requests across integrated applications and systems, translate needs into detailed requirements, and perform system build and testing.
• Anticipate and manage the impact of application and system changes.
• Oversee customer engagements and participate in onboarding new support team members, including client-specific configurations and processes.
• Explain complex system setups to internal staff, customer counterparts, and IT or operational leadership; create documentation and support consistent process execution.
• Mentor and coach team members, delegate work, provide feedback, and guide technical and soft-skill development.

Requirements

• Epic certification in the relevant application(s) is required.
• Post-secondary education or equivalent experience.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Proven problem-solving and technical skills, sound judgment, and appropriate escalation practices.
• Excellent written and verbal communication skills, including the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications, strong attention to detail, and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Experience with ticketing systems, change management processes, and a strong customer service track record.
• Alignment with hirify.global’s core values.

Nice to have

• Epic Dorothy certification or experience, with a well-rounded understanding of pharmacy application functionality, workflows, and integration points.
• Knowledge of ITIL processes and prior management, project management, or system implementation experience.

Culture & Benefits

• Participation in on-call rotations outside core business hours, including nights and weekends.
• Ability to travel up to 10%.
• Inclusive equal-opportunity workplace.