Sr. Clinical IT Operations Analyst

Location: Remote; four 10-hour shifts per week on a weekend-inclusive schedule in Central Time. Day shift: 6:00 AM–4:00 PM on Monday, Friday, Saturday, and Sunday. Evening and overnight work, on-call rotations, and up to 15% travel may be required.

Salary: $86,900–$130,200 annually, plus eligibility for an annual discretionary bonus.

Company

Mosaic Clinical Technologies, part of hirify.global, develops MosaicOS, an AI-native cloud platform for medical imaging and clinical operations.

What you will do

• Lead complex, high-severity, multi-system incident investigations and drive resolution using independent technical judgment and AI-assisted diagnostics.
• Provide technical direction during major incidents, guide investigation strategies, determine escalation needs, and communicate next steps to incident command and leadership.
• Assess patient-care impact using radiology and clinical operations knowledge and translate technical issues for clinical, operational, and executive stakeholders.
• Create incident reports, root cause analyses, advanced troubleshooting guides, and runbooks while driving recurring-issue improvements with engineering and product teams.
• Mentor and coach Clinical IT Operations Analysts and support onboarding, training, troubleshooting, escalation, shift discipline, and communication standards.
• Apply subject-matter expertise to emerging operational challenges and adapt schedules or assigned shifts based on business needs.

Requirements

• Significant experience in IT operations, technical support, or incident response within healthcare IT, clinical technology, or complex SaaS environments.
• Proven ability to independently resolve high-severity incidents, troubleshoot distributed systems, integrations, and APIs, and make decisive judgments under pressure.
• Strong understanding of radiology and clinical workflows.
• Excellent written and verbal communication skills, including the ability to explain technical issues to executive, clinical, and operational stakeholders.
• Strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
• Ability to critically evaluate AI-assisted tools and recommendations, exercise independent judgment beyond established playbooks, mentor peers, and improve team practices without formal authority.
• Ability to work evenings and overnight as needed, participate in on-call rotations, and travel up to 15%.

Nice to have

• Experience with PACS, RIS, or other clinical IT platforms.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with tiered options available starting the month after hire.
• Generous paid time off and paid holidays.
• Health and wellness coverage, 401(k) benefits, family planning, and telehealth options, subject to eligibility requirements.
• Compensation reviews and career growth opportunities.
• Certified as a Great Place to Work for five consecutive years.