Software Support Analyst (AML Compliance)

Location: Based in Pittsburgh, Pennsylvania with a hybrid schedule; local employees work in the office 1–2 days per week after initial training. Remote work may be considered for candidates living in Florida, Illinois, Maryland, Minnesota, New Jersey, New York, Ohio, Texas, or Washington, D.C. The regular shift is Saturday–Wednesday, 3:00 PM–12:00 AM Eastern Time, with minimal after-hours on-call rotation.

Company

hirify.global provides data quality, compliance, anti-terrorism, and anti-money-laundering software solutions, including FinScan, used by clients in more than 60 countries.

What you will do

• Analyze, investigate, and troubleshoot software, system functionality, integrations, product features, and adoption issues.
• Provide technical assistance and issue resolution to customers by email and phone.
• Create and develop SQL scripts and other custom software processes.
• Collaborate with development, implementation, and other teams to identify issues, support bug fixes, and inform new product functionality.
• Perform simple product installations and create knowledge-base documentation, training modules, and videos.
• Gain hands-on experience with Azure and scripting languages while supporting cloud operations.

Requirements

• Bachelor’s degree in a STEM concentration, such as computer science, information systems, engineering, mathematics, science, or a related field.
• Programming skills in one or more of C, C++, C#, .NET, Java, JavaScript, HTML, or XML.
• Experience with SQL databases and the SQL programming language.
• Strong analytical, problem-solving, and creative-thinking skills.
• Willingness to participate in a minimal after-hours customer-support on-call rotation.
• Excellent verbal and written communication skills.

Nice to have

• Previous customer or technical support experience.
• Professional experience using SQL.
• Knowledge of Azure or other cloud providers and cloud operations.
• Knowledge of regulatory risk and compliance.
• Fluent reading, writing, and speaking ability in languages such as Spanish, French, German, or others.

Culture & Benefits

• Flexible hybrid schedule for Pittsburgh-based employees after initial training.
• Opportunities to advance into cloud operations, professional services, hosted consulting, pre-sales, engineering, or product management.
• Competitive salary, substantial time off, and benefits.
• Diverse, multicultural workplace with colleagues and offices abroad.

Hiring process

• Applications are reviewed personally rather than screened exclusively by automated systems.