Technology Support Specialist (AI)

Location: New York City office at One World Trade Center; hybrid role requiring on-site presence 4 to 5 days per week. Rotating on-call availability is expected. Financial relocation support is available for a move to New York City.

Base salary: $120,000–$150,000 per year. Equity included.

Company

hirify.global is an agentic law company that develops proprietary no-code software for legal engineering and domain-specific AI agents, with affiliated AI-native law firm Norm Law.

What you will do

• Deliver desk-side and remote white-glove support across macOS, Windows 10/11, Google Workspace, Microsoft 365, Slack, iManage, conferencing, mobile devices, and peripherals.
• Own attorney technology onboarding, including device setup, account provisioning coordination, and training on iManage, Litera, Workbench, and other systems.
• Run office hours, floor walks, enablement sessions, FAQs, quick-reference guides, and video walkthroughs.
• Manage tickets against response and resolution SLAs, document fixes, track support metrics, and propose improvements.
• Process onboarding, offboarding, and access requests according to approvals, least-privilege, MFA, security, and data-handling procedures; escalate potential security issues.
• Manage hardware inventory, device provisioning, conference rooms, AV services, and support coverage for other offices and time zones.

Requirements

• 3 to 5+ years of end-user or desk-side technology support, including at least 2 years in a law firm or legal/professional services environment.
• Proven white-glove service for partners and senior principals, including discretion with privileged and confidential information, calm performance under pressure, and clear expectation-setting.
• Hands-on experience with iManage Work, preferably cloud, including Outlook and Word integrations; working knowledge of Litera Compare or a comparable document comparison tool.
• Strong troubleshooting skills across macOS, Windows 10/11, Microsoft 365, and Google Workspace.
• Experience with Intune, a macOS MDM, SSO, MFA, and basic identity and access administration.
• Experience designing and delivering group and one-to-one end-user training and writing clear documentation.
• Comfort working in ticketing systems against SLAs; experience with Linear, Jira, ServiceNow, or equivalent.
• Genuine curiosity about AI tools, practical AI usage in daily work, and the ability to learn and teach internally built applications.
• Security-minded approach to confidentiality, access, and data-handling procedures; excellent written and verbal communication with non-technical audiences.

Nice to have

• iManage Work, Litera, Microsoft Endpoint Administrator, or CompTIA A+ certification.
• Experience with legal workflow tools such as metadata scrubbing, Adobe Acrobat PDF editing, closing sets, and data rooms.
• Experience supporting a platform migration, such as macOS to Windows or a document management system cutover.
• Experience as a legal technology trainer or in a legal AI adoption program.
• Basic scripting or automation with PowerShell, Bash, or similar.
• Background in a fast-paced startup or high-growth firm where processes were built as needed.

Culture & Benefits

• AI-fluent working environment with practical, hands-on use of AI for thinking, creation, problem-solving, and workflow improvement.
• 401(k) with employer match and health, dental, and vision coverage.
• Unlimited paid time off and free lunch in the office daily.
• Employee referral bonus program and equity.
• White-glove, collaborative support role working closely with the Core Technology Team and internal and external stakeholders.

Hiring process

• Candidates should be prepared to demonstrate and discuss concrete AI tools, workflows, and outcomes throughout the interview process.
• Success milestones include onboarding to the technology stack and help queue within 30 days, independently handling tickets, co-delivering a new-hire session, and owning onboarding and office hours by 60 days.