Senior ServiceNow Requirements Specialist

Location: Remote; must be a U.S. Citizen to be eligible for DoD Secret security clearance. Core hours are 7:00 am–4:00 pm EST, Monday–Friday, excluding government holidays.

Company

hirify.global provides IT, cybersecurity, information assurance, SOA, big data management, and program management services to federal, state, and local agencies.

What you will do

• Lead agile requirements gathering and management for an O&M and sustainment development program.
• Engage customer mission and product owners to define use cases, user stories, requirements, and acceptance criteria.
• Translate stakeholder requirements into technical solutions aligned with the ServiceNow platform.
• Demonstrate ServiceNow configuration knowledge across the Platform, ITSM+, HAM, and WSD modules.
• Develop and maintain detailed Software Requirements Documents for technical and functional specifications.
• Support scope definition and level-of-effort estimation, and identify requirements requiring routine regression testing.

Requirements

• 7+ years of ServiceNow platform and configuration experience.
• 7+ years of experience as a Requirements Specialist supporting an Agile Development Program; ServiceNow agile development experience is required.
• Strong knowledge of ServiceNow configurations, best practices, and current platform features.
• Experience with the ServiceNow HAM and/or WSD modules.
• Requirements development and management experience in an Agile environment, including sprint planning, management, backlog grooming, and user story development.
• Current ServiceNow CSA certification.
• Excellent oral and written communication, teamwork, and customer engagement skills.
• U.S. citizenship required for eligibility for DoD Secret security clearance.

Culture & Benefits

• Full-time remote work with required EST core hours.
• 95% employer-paid employee medical, dental, and vision coverage.
• Employer-paid life, short-term disability, and long-term disability coverage.
• 401(k) with company match and flexible spending accounts for dependent and healthcare expenses.
• 11 standard holidays and 3 weeks of annual leave.