Senior Director, Destination Management, Supply

Location: Hybrid in London, UK; requires 2 to 3 days per week in the London office.

Company

hirify.global Group connects travelers with experiences, accommodations, restaurants, and other travel offerings through content, technology, and two-sided marketplaces, including Viator.

What you will do

• Lead Viator’s global destination management team and own the three-year destination management strategy, regional charters, KPIs, revenue growth, and market share.
• Build a deep understanding of operators, their economics, needs, competitive options, and pain points to improve supply acquisition and retention.
• Design the global destination management organization and operating model; lead Regional Managers, develop talent, and maintain succession plans.
• Set standards for hypothesis quality, experimentation, evidence-based decisions, operational pacing, and financial accountability.
• Oversee operator connectivity support and partner with R&D to develop enhanced connectivity features.
• Drive innovation, AI and automation adoption, competitive analysis, and cross-functional alignment across Supply Sales, Marketing, R&D, and Support.

Requirements

• 10+ years leading and scaling global teams in market management, account management, or a combination, including managers of managers.
• Extensive experience with two-sided marketplaces, supply-side dynamics, operator communities, and related technologies; travel experience is ideal.
• Track record of setting multi-year strategies and translating them into goals, KPIs, and measurable results.
• Data-driven operational leadership with a strong bias for action; expertise in KPIs, pacing, and scalable processes.
• Experience defining and enforcing quality standards across a catalog or supplier base.
• Proven use of AI and technology to improve business outcomes and drive transformational change.
• Strong commercial and financial acumen, advanced negotiation skills, and relationship-management experience with key operator partnerships.
• Authentic, humble leadership style with a record of building trust, developing talent, and cultivating a high-performing culture.

Culture & Benefits

• Remote-friendly collaboration across a worldwide team, with flexibility to work onsite as often as preferred or required by the team; this role requires regular London office attendance.
• Flexible scheduling and a culture designed to support work-life balance, trust, and accountability.
• Competitive compensation with base salary and annual bonuses, plus health benefits and an employee assistance program.
• Tuition assistance, lifestyle benefits, travel perks, donation matching, and a referral scheme.
• Culture centered on traveler-first thinking, agile data-driven execution, experimentation, collaboration, inclusion, and shared accountability.