Global Claims Vendor Management Governance Director

Location: London, United Kingdom

Company

hirify.global is a global risk management and insurance organization with more than 50 years of experience supporting businesses, economies, clients, colleagues, and communities.

What you will do

• Own and develop the global Claims Vendor Management governance framework, including policies, standards, operating models, ownership, accountability, forums, and escalation paths.
• Oversee vendor risk and materiality assessments, due diligence, contracts, approvals, onboarding, subcontracting, and fourth-party dependencies.
• Build performance, assurance, audit, recertification, remediation, renewal, and exit processes for material and critical vendors.
• Develop business continuity, contingency, alternative-provider, customer-continuity, knowledge-transfer, data-migration, and transition plans, including scenario testing.
• Improve operational, executive, and board-level reporting using data, analytics, and technology, including governance of vendors’ AI and automation use.
• Act as a senior adviser and lead cross-functional regulatory, remediation, and improvement programmes across Claims, Operations, Risk, Compliance, Legal, Finance, Technology, and Internal Audit.

Requirements

• Significant experience in claims vendor management, third-party risk, outsourcing governance, procurement, operational risk, or a related insurance control environment.
• Strong experience across the full vendor lifecycle, including risk assessment, due diligence, sourcing, contracting, onboarding, performance management, remediation, and exit.
• Understanding of outsourced and delegated claims operating models, including TPAs, independent adjusters, legal services, and specialist claims providers.
• Experience designing or operating governance frameworks, control environments, RACI models, policy frameworks, and executive reporting.
• Ability to interpret complex regulatory requirements and translate them into pragmatic, proportionate controls.
• Strong analytical capability, including management information, dashboards, and trend analysis for decision-making.
• Excellent communication, negotiation, and influencing skills, with confidence providing constructive challenge to senior stakeholders.
• Experience leading complex cross-functional change in a global or matrixed organization.
• Collaborative leadership style with strong ownership and execution discipline.

Nice to have

• Experience with Lloyd’s, the London Market, delegated authority, and claims oversight.
• Experience in international insurance operations across the UK, Ireland, Continental Europe, North America, LATAM, or APAC.
• Experience with claims management platforms, vendor workflow technology, and reporting solutions such as Power BI.
• Experience supporting regulatory reviews, Internal Audit, SOX controls, or operational resilience programmes.
• Professional qualifications such as ACII, MCIPS, IRM, or relevant legal, risk, procurement, or audit qualifications.

Culture & Benefits

• Regular, full-time employment based in London.
• Work across a global insurance organization and multiple jurisdictions.
• Inclusive workplace focused on talent, thoughtful risk-taking, execution, efficiency, humility, leadership, collaboration, and belonging.
• Colleague behaviors emphasize respect, continuous improvement, ownership, leading by example, and collaboration.
• Work involves evolving regulatory expectations across bodies including the PRA, FCA, Central Bank of Ireland, Lloyd’s, APRA, and MAS.