Technical Account Manager (Cybersecurity)

Location: Remote from Italy, with Milan or Rome specified; travel throughout the sales territory and to other locations may be required.

Company

hirify.global provides cybersecurity solutions for enterprise customers.

What you will do

• Drive adoption, utilization, customer satisfaction, retention, renewals, and account growth for enterprise customers.
• Manage renewal and upsell/new-business pipelines, account strategy, expansion planning, and CRM visibility.
• Provide functional and technical support, sales presentations, demonstrations, proof-of-concept activities, and customer enablement sessions.
• Lead Quarterly and Executive Business Reviews, roadmap discussions, business reviews, workshops, and strategic planning sessions.
• Respond to technical and functional RFIs/RFPs and qualify opportunities using MEDDPICC or a similar methodology.
• Represent customer feedback, requirements, and enhancement requests to Product Management and Engineering while building joint plans with key partners.

Requirements

• Fluent Italian and fluent English.
• 5–7 years of relevant experience.
• Strong knowledge of enterprise security and compliance, including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and audit tools.
• Bachelor's degree or equivalent experience.
• Strong presentation, written, oral, analytical, organizational, and professional communication skills.
• Ability to communicate with customer stakeholders from C-level executives to front-line technical staff and respond professionally to emails, RFPs, and reports.
• Ability to combine technical expertise with commercial judgment and work toward renewal, retention, growth, and quota expectations.
• Experience supporting renewals, identifying expansion opportunities, and managing customer success or account growth initiatives.
• Ability to travel throughout the sales territory and to other locations as needed.

Nice to have

• Knowledge of federal regulatory compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes-Oxley (SOX).
• Experience conducting customer business reviews, technical workshops, or executive-facing presentations.

Culture & Benefits

• Full-time remote role associated with Italy, with Milan or Rome listed as remote locations.
• Regular customer-facing travel, including conferences and seminars, is part of the role.