3DaaS Program Manager – Business Operations and Process Management (3DaaS)

Location: Sant Cugat del Valles, Barcelona, Spain

Company

hirify.global operates the 3DaaS program within its Additive Manufacturing business.

What you will do

• Lead end-to-end 3DaaS operating processes covering contracts, renewals, entitlements, supplies replenishment, invoicing, and customer compensation.
• Coordinate worldwide execution across AMS, EMEA, and APJ, aligning regional, customer success, service operations, contract administration, finance, partner, and systems teams.
• Oversee monthly invoicing, investigate billing discrepancies and entitlement issues, and coordinate corrective actions.
• Manage partner compensation, customer credits, operational reporting, risk visibility, and issue resolution.
• Lead automation and operational readiness for the MJF 1200 program, including replenishment, delivery, invoicing, and system migrations.
• Drive process improvement, data validation, revenue reconciliation, and change management for new offerings and system changes.

Requirements

• Experience in cross-functional program management.
• Experience with subscription and contractual operations.
• Knowledge of process design and continuous improvement.
• Experience with billing and financial reconciliation.
• Data analysis and reporting capabilities.
• Stakeholder coordination and change management skills.
• Ability to work with Finance, billing, customer success, service operations, contract administration, partner operations, and systems, data, and automation teams.

Culture & Benefits

• Full-time employment in Spain with no shift premium.
• Work involves worldwide coordination across AMS, EMEA, and APJ.
• Success is measured through invoice accuracy and timeliness, reduced discrepancies and manual effort, timely partner compensation, renewal and entitlement completion, escalation resolution, and operational readiness.